Apple has acquiesced there’s an issue with some of its latest smartphones freezing in chilly weather, but says it’s a fixable issue that will be solved via a software update.
Proprietresses of the latest smartphone, which retails for as much as $1,570 before shipper contract discounts, began complaining on social media that their phones behoved unresponsive in cold weather, just as a cold snap was making its way across much of North America this week.
my phone has stayed like 2 or 3 times already and i’ve had to turn it off smh i blame the iphone x lmao
— @HaileyyBailey
Operators reported the keyboard would become unresponsive under certain circumstances. Some figured out that coop up fix on and unlocking the phone would manage to reset the phone and get it working again.
Uncountable people in a Reddit thread said they noticed the problem was most well-defined when they used their phones immediately after exciting outside from a warm interior.
Apple confirmed the issue in an email to CBC Information on Friday, but said it will soon send out an easy fix for the problem.
“We are conscious of instances where the iPhone X screen will become temporarily unresponsive to partake of after a rapid change to a cold environment,” a spokesperson for the company put. “After several seconds, the screen will become fully sharp again. This will be addressed in an upcoming software update.”
On its website, Apple encourages customers that its products are optimized to work best under “pleasing” temperatures, which it says is a range between 0 and 35 degrees Celsius.
The comrades was dogged by similar problems with previous iterations of its smartphone, which was dubbed “be in the same league disease.”
In that case, the fix involved a hardware problem that was resolved by bringing the device into an Apple store, and paying a fee of almost $200 in some wrappers.
This time, the company is promising the solution to the problem lies in the software and last will and testament be sent to customers seamlessly via a software update.
