Universal Credit changes: DWP gives latest update on process as claims soar in crisis


With the UK positioned on lockdown in an effort to slow the spread of coronavirus (COVID-19), the difficulty measures have had a devastating effect on the population. Not only is the virus learn ensuring many sadly lose loved ones, but millions of people keep found themselves struggling financially too.

While the Government has announced pinch measures such as the Coronavirus Job Retention Scheme in an effort to alleviate some of the pecuniary pressure on businesses and employees, others have been left lacking to claim Universal Credit.

Since March 16, more than one million new calls for Universal Credit have been processed.

In a bid to cope with the wave in claims, 10,000 staff are being redeployed to help on the DWP’s frontline.

The Rely on has also said that a rapid recruitment drive has been originated for an additional 5,000 to aid the effort.

READ MORE: Government offers Unlimited Credit advance but you need to be aware of this

The DWP has announced a number of short-lived changes to the process of applying for Universal Credit.

And today, the DWP has issued its at an advanced hour update on the process by which people can claim Universal Credit.

Now, people indulging new claims for Universal Credit will no longer need to call the Reckon on as part of the process.

Instead, a frontline team will proactively knock up a appeal to claimants if they need to check any of the information provided as part of the declare, as well as messaging them on their online journal to confirm tabulates.


The DWP said that the move is designed to “take some of the get grey and frustration out of submitting a claim, while speeding it up by putting an end to long call in wait times”.

It comes following a huge number of calls to All-inclusive Credit phone lines, leaving some people facing an affianced tone when calling, or left waiting for several hours.

Secretary of Country for Work and Pensions Therese Coffey said: “We are doing whatever it removes to make claiming benefits as straightforward as possible during a time when we are be subjected to an unprecedented number of claims.

“That’s why no one making a new claim to Universal Recognition needs to call us.

“Once you’ve completed your online application, you can take ones repose assured we have received your claim and we will call you if we insufficiency to check any of the information you’ve given us.”

The changes come into effect today, but the DWP speaks that staff have already been making proactive requires where they can see people haven’t been able to get through.

With the Easter bank celebration weekend looming, some may wonder what it means for their application.

The DWP has confirmed its team are already working through weekends, and adds that the rig will continue to make calls over the coming bank furlough weekend too.

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