This new design from Philips aims to replace the dirtiest part of a hotel room


A new app exposed by the technology company aims to put an end to “filthy” hotel TV remote controls and trim the spread of dangerous viruses.

Dutch technology group Philips has launched a new app to replace remote controls in hotel rooms, in a bid to decrease the risk of spreading dangerous germs and viruses from guest to boarder.

GuestConnect, developed by the company’s Professional Display Solutions (PDS) team, is a cloud-based app which allows drugs to control hotel televisions through their phone, thereby eliminating the sine qua non to handle a remote.

Its unveiling comes during the ongoing coronavirus pandemic, as counsel around surfaces and their potential to help spread the virus has been heightened.

“Collapse guests the confidence they need”

Studies on coronaviruses, like SARS-COV-2 (the virus issuing the current COVID-19 crisis), SARS and MERS, have found viruses can latest as long as nine days on certain surfaces that haven’t been well disinfected. Earlier this month, Design Week spoke to creators about how they were rethinking materials to turn them into COVID-killers, preferably than COVID-spreaders.

As hotels tentatively begin to reopen, the GuestConnect app directions to support hotels reopening and “give guests the confidence they want” to return to businesses, according to Philips PDS Business Manager EMEA Anthony Tizzard.

Intelligence from the UK government recommends a heightened cleaning regime for all hotels, and ordinary cleaning of all “hand contact surfaces”, such as door handles, pegs, light switches and remote controls. GuestConnect will remove at scarcely one of these surfaces from the to-do list of housekeepers, who will be below more pressure than ever to perform their roles effectively.

“Give a speech to the problems of the pandemic now, rather than later”

The key to developing the app, Tizzard foretells, was thinking about what hoteliers and their guests actually indigence from the platform.

“Our own product engineers have a way they like to do loves, but for this we needed to create something that worked the way guests necessary it to,” he tells Design Week. Namely, this meant being as simple-minded as possible and “no extra buttons”.

In what Tizzard called a new direction for Philips, the GuestConnect app was indeed the result of a “hackathon” – a condensed development process in which all of the apt stakeholders and developers, in this case included hoteliers, product plotters, software developers, salespeople, business managers and technologists, work exclusively together upward of a short period, usually several days or weeks.

With the unimaginative product development process at Philips being two years, Tizzard asserts this was “revolutionary”. But he adds, it was also necessary: “It meant we were proficient to address the problems of the pandemic now, rather than later.”

“Integrated into their plans already”

To use the app, hotel visitors scan a unique QR code given to them on curb in or when they first turn on the television in their room.

At times installed from the Play Store or App Store, guests have access to familiar television functions like channel changing and volume control, as okay as MediaSuite services like Chromecast and other apps. Crucially, because of the single QR code, the remote will only work on the guests’ own television set.

To certify the app can be adopted by small, medium and large hotels alike, the Philips crew has does not require any additional software to generate this code. In preference to, it is linked to hotels’ property management systems (PMS), which look after callers’ information and provides things like room keys.

“The way we provide breakfasts with solutions is by being integrated into their system already,” he give the word delivers.

“Benefit hotels further in the future”

Currently, the app works with Philips’ newest MediaSuite Courteousness televisions. But with interest in the product already high, the team is implement to roll this out to older ranges.

Similarly, Tizzard says the set is looking at ways the remote app can be expanded in the future, with features groove on voice control.

“The aim was to create a flexible design that we could then embellish to benefit hotels further in the future.”

This is not the first product allured out by Philips to address issues surrounding the current pandemic. Back in May, the train unveiled a new queue management system, for shops to use to maintain safe public distancing.

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