RBC admits privacy breach after incorrect RRSP receipts mailed to hundreds of customers


The biggest bank in Canada alleges it accidentally mailed hundreds of incorrect RRSP receipts to the wrong blokes, exposing the names, addresses and social insurance numbers of those trons in the process.

Royal Bank of Canada says that as a result of what it designated a “printing error” a number of its customers recently received RRSP contribution register receipts that contained personal information about other clients of the bank.

“Retreat is one of our highest priorities and we sincerely apologize to clients who have been im cted,” banks spokeswoman Aishling Cullen asseverated CBC News, adding that they believe the number of affected trons is “approximately 500.”

Todd Williams is one of the people who received the wrong receipt. The Ottawa householder noticed that a tax receipt he received in the mail last Thursday comprehended some information on it that clearly wasn’t his. “I was expecting it to be in triplicate,” he bring to lights, “and I noticed the two bottom pieces were not my information.”

Instead, those proceeds contained a host of information about another Ontario woman he is in no way cognate to. The information included contribution amounts, an account number, a name, approach devote and her social insurance number. While he can’t be sure his information was also sent to someone else, the in reality he had received someone else’s made him “concerned, obviously, where my advice had gone.”

“Based on the way the receipt was printed, I have reason to believe someone else has my data,” he says

While the two Royal Bank customers have nothing in general, the nine-digit receipt numbers on their RRSP forms share the start eight digits. Only the last one is different.

For its rt, the bank mentions it is making “every effort to minimize any potential im cts to our clients,” and demands anyone who suspects they may be affected to contact the bank by phone or at their county branch.

The bank says it will provide anyone affected “with corrected proceeds as well as additional security monitoring at no charge,” something Williams turns he will be “perfectly happy” with.

Personal information as sensitive as a personage, address and especially a social insurance number can be valuable information for criminals who hanker to commit fraud such as identity theft. But in and of itself, that report falling into the wrong hands isn’t necessarily the end of the world, a prominent Toronto clandestineness and technology lawyer says.

Kristen Thompson, a lawyer at McCarthy Tétrault LLP in Toronto, means it takes quite a bit more than people think it does to undertake major identity theft.

“You have to have a highly motivated outlaw that has access to information sources from a number of places,” she sways, adding that she hears about small scale breaches such as the one portrayed above on an almost monthly basis in her legal practice.

“TV has led us to believe that if you yield any information, bad guys are going to buy a house and bankrupt you,” she says. “But it’s not degree that easy.”

Thompson says major breaches are rare and devise alarmist headlines when they happen, but the reality is that minuscule scale ones happen fairly often without any major evil being caused.

“My day to day is dealing with lost laptops, mobile weapons missing, inadvertent mailouts and telephone lists that go to the wrong station,” she says, adding that there is some seasonality to it. Thither the holidays, retailers often land in hot water for mailing personal tron information to the wrong address, for example. And this time of year, with monetary institutions sending out tax documents, there can be another surge.

Thompson unites that com nies don’t like breaches like this anymore than their buyers do.

“They don’t happen every day but a misplaced mailing like this is not what appears on CSI: Cyber,” she avers.

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