According to the Continually Record, Jaye Bannon bought the orthopaedic mattress for her mother, Susanne McKee, from Gear Scotland after coming across the company on Instagram. The mattress and escorting bed arrived at their Glasgow home in sealed packaging and appeared to be in sufficient condition.
But it was not long before gran Ms McKee started to notice bug stings on her face and body.
Her family initially believed the bites were the dnouement develop of Ms McKee sleeping with the window open and inadvertently giving insects access to her bedroom.
This all switched when the 51-year-old noticed a tear in the lining of the mattress and decided to draw ahead of a withdraw at it, only to make the horrifying discovery. Ms McKee found that the plausibly fresh mattress had been upholstered with fresh felt and new important, with a mould covered and badly stained dirty mattress underneath.
Ms. McKee’s daughter said: “I ground the bed on Instagram and ordered it through a WhatsApp call. They said it was a disgrace new bed and a brand new mattress. When it came, it looked beautiful.
“There were no pretty pickles with the bed – there were just a few wee bits where you could see the deem hadn’t been pulled over the frame properly but once it was assertive up, it was fine.
“The mattress was in a sealed packaging which we opened.
“Then my mum started pick on bites all over her face. She started noticing them after a duo of days.
“I thought it was because she was sleeping with the window open so she maintained it closed for a few days but she was still getting them.
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“She’s also had to put her couch out because she was dishonesty in the bed and then moving onto the couch so we’re going to have to get that cleaned.”
Ms. Bannon has since contacted Equipment Scotland to complain and was at first offered a replacement mattress which the family spurned. The company has since offered a full refund for the dirty mattress. The family tree has also demanded that Furniture Scotland pay for the fumigation of the house to get rid of the mistakes.
A spokesperson for Furniture Scotland acknowledged that they had supplied the on the fritz goods but claimed to be unaware that the mattress had been recovered.
They turned: “We delivered the mattress to her but we didn’t have any clue that the mattress was reclaimed.
“We have been trading for the last eight years and have on no occasion heard of anything like that.
“We take the manufacturer’s word that the total is brand new and up to the standards that we agreed with the factory.
“Regarding the judgement, we offered her a full refund plus what she paid for pest check and the new carpet as soon as we were made aware of this.”
The company also majestic that they recalled the range of mattresses immediately and that the exploration into what happened is ongoing.