Thomas Cook fares faced yet more devastation this week when a second wrangle of replacement holidays were taken from them at the last note. Travel agent FlyLolo was set up to rescue the holidays of some holidaymakers who were sinistral in the lurch following the Thomas Cook closure. However, when travellers arrived at Glasgow Airport they were told their eagerly reckon oned holidays did not exist. Flocking to the company’s Facebook page, concerned guys desperately begged for answers.
The firm’s CEO Paul Dendle confirmed the cessation last night, stating that FlyLolo had cancelled their “unconditional Glasgow programme for the weekend”.
A reported 900 people have been socialistic in the lurch following the cancellations.
According to Glasgow Airport 4 flights, with all over 900 people booked on each, have been cancelled.
Spurious flights include an 8:30 departure this morning to Tenerife South Airport, the Saturday departure of the notwithstanding flight at both 7:00 ad 8:00, and the 9:00 flight to Arrecife Airport in Lanzarote.
Amongst those fist heartbroken at the terminal was Chris McDonald who was due to jet off to Tenefire with his partner and their three offsprings.
He had rebooked his cancelled Thomas Cook flights with FlyLolo and has rationalized his fury at their inability to secure a plane on his departure date.
Representing to the Dialy Record, the 35-year-old dad said: “We’d been due to fly with Thomas Cook and paid £2000 for the airliners before they collapsed.
“I found FlyLolo while searching for new drive offs on a flight scanner website and booked through them, paying an super £1700 and still not knowing if I’d get the original money back.
“I’ve paid £1500 for a breakfast but I’m self-employed so had to rearrange work around this holiday.
“When you soft-cover through the website, they send you a travel document with an ATOL certificate but there is no run away information.
“We were told we’d be sent a PDF ticket but it never arrived. As the getaway got closer, the company were saying they’d be here on Friday, then on Monday. Now, we can’t reach anyone.
“I’m gutted for the kids. My oldest doesn’t perceive and is asking why we can’t just get new flights. But I’m already £5000 down and don’t know if or when I’ll be turn it back.”
According to the BBC, a Glasgow Airport spokesperson advised all customers mobile with FlyLolo not to travel to the airport.
They said: “We were forged aware tonight that flights planned by operator FlyLoLo to Tenerife South and Arrecife in Lanzarote this weekend disposition not go ahead.
“We would ask all FlyLoLo passengers affected not to travel to the airport and to touch the operator direct for further information.”
Meanwhile, Dendle apologised to contrived customers, assuring them that they would receive a total refund.
Last night Dendle said: “The issue was the aircraft we bit we had a firm contract on was withdrawn. We have spent the last 17 times in trying to find an alternative.
“The issue was the cost in relation to rates we had came. We have been in discussions all day to secure a deal with another airline, we bid them equity in the company if they would supply the aircraft.
“I beget been working 18-hour days to try and resolve this issue, but alas it was unthinkable.
“I apologise for the disruption and disappointment caused, I sincerely feel for the affected shoppers.
“All clients’ monies are fully protected and held in a CAA Trust and refunds desire take 10 working days.”
For customers who find themselves in this assertion, it is vital they ensure their booking was ATOL protected.
Beneath the Air Travel Organiser’s Licence (ATOL) guarantee scheme, customers who swallow a package holiday through a travel agent will be financially care for.
The scheme will pay for your accommodation abroad, although you may have to touch to a different hotel or apartment.
ATOL also pays to have you brought snug harbor a comfortable if the airline is no longer operating.