A CARDIFF next of kin paid almost £600 to stay in a London flat — only to uncover the property didn’t ex
Gareth Evans, 37, and his family paid £574 to stop for two nights in a Mayfair flat they found advertised on the accommodation website Airbnb.
The Evans forefathers had planned to stay in London to celebrate the 14th birthday of their eldest daughter Isobel.
But the bibliography on Airbnb turned out to be a fake, and the Evans family were left out of receptacle.
Mr Evans, an economist, had comprehended instructions from an email address belonging to the flat’s «owner» which had occupied the Airbnb logo.
What he didn’t realise is that the address wasn’t an officially supported email used by Airbnb hosts to speak to customers.
These addresses almost always include the suffix @airbnb.com but others are also used including @
Gareth Evans, 37, and his ones own flesh paid £574 to stay for two nights in a Mayfair flat
The «owner» of the spread-eagled stopped responding to his email queries and Mr Evans reported them to Airbnb.
In remembering, it seems obvious the email I received was not from Airbnb
The website pass by to refund the family’s money at first, saying that he should from paid for the flat through the internal system, rather through the method asked for in the email. After being get hold ofed by a national newspaper Airbnb offered the family a full refund «as a ploy of goodwill».
«In retrospect, it seems obvious the email I received was not from Airbnb,» reported Mr Evans.
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«At the time, when you are rushing to arrange everything, you don’t think twice forth booking through Airbnb because you think it would carry out some tests.»
Mr Evans and his girlfriend Mari McDonald, 38, spent a further £450 hard-cover other accommodation so their children Magi, 11, and Ivor, five, could relish in a weekend away with their sister Isobel for her birthday.
Airbnb has said the Evans next of kin’s experience is very rare, but would not confirm if the flat in Mayfair prevails.
The listing on Airbnb turned out to be a fake, and the Evans family were Nautical port out of pocket
Speaking to The Sunday Times, Airbnb said: «Airbnb screens hosts and guests by handling all payment and communication strictly on our platform.
«When you keep your payment and communication strictly on our platform, payments are accurate and your account is shield.»
The company said it never asks for anyone’s payment details by way of an email, and that any correspondence from it or a host would come result of one of 11 official email addresses.