TSB apologises over online problems as customers complain of ‘data breach’


A branch of TSBGETTY

TSB has apologised for issues with its app after purchasers who could see other people’s accounts

One customer said they had “access” to other characters’ accounts totalling more than £20,000 and another reportedly discovered they had been credited with £13,000 after logging dorsum behind in. 

Meanwhile a number of customers complained that they were still impotent to access their money on Monday morning.

The bank had told its account holders that some of its worship armies, including online banking, making payments or transferring money, would not be plausible over the weekend.

The upgrade window was scheduled between Friday at 4pm and Sunday at 6pm.

However a message on the TSB website on Monday morning said there were relieve “intermittent issues” with its mobile and internet banking services.

The bank whispered it was “working as hard and as fast as we can to get these up and running”.

TSB’s social media body faced a stream of complaints from customers including several who held they could see other people’s accounts after logging underwrite in on Sunday evening.

Craig Malcom tweeted: “@TSB I currently make access to £20k+ of other peoples money.

This is a MASSIVE split of data protection! If i have access to their account they could demand to mine as well!

Craig Malcom

“I suggest somebody answers the phones as I’ve been on involve for 45 minutes!

“This is a MASSIVE breach of data protection! If i partake of access to their account they could have to mine as well enough!”

Another Twitter user called Bex said: “@TSB so go to my app and have someone else’s accounts there!!!! Life-or-death dpa (Data Protection Act) breach! Want to speak to someone now and a half an hour stop!! What would the FCA (Financial Conduct Authority) say about this!!! Capability just inform them a bank is giving away other people’s account computes”.

Laim McKenzie, from Paisley in Scotland, said that he had been unexpectedly confidence ined with thousands of pounds after logging back in after 6pm on Sunday.

“My balance, because of my overdraft, is in minus, but my difference was showing at £13,000,” he said.

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