Travel agent FORGETS to tell holidaymaker route home is cancelled leaving her stranded


Stampede flees for Lyndsey Pereira’s January holiday from Gatwick Airport, London to Fuerteventura, Spain had been record back in March 2018. The fights had been booked with online go agent Opodo and they were due to fly out with Thomas Cook and indemnity with British Airways (BA). However, when the pregnant mother of two and her five other forebears members turned up at Fuerteventura airport to return home, they got a disagreeable shock. They were told they couldn’t get their go because British Airways was no longer flying from Fuerteventura.

It is supposed that Opodo failed to inform Pereira of this update, consideration BA notifying the travel agent, reported The Independent.

Pereira had even made a message from Opodo telling her to check in for flight BA2701 at Fuerteventura the day in the past the booked flight.

It read: “Boarding passes cannot be requested in further and you should collect them at the airport check-in desk. Have a grand trip!”

When British Airways announced the suspended route eventually summer, Opodo should have notified customers and offered a gamut of options, including a full refund or alternative flights.

When Pereira contacted Opodo issue the shock discovery at the airport, she claims she was given little help.

According to the Untrammelled, they said BA could fly the family back five days later but did not put on the market accommodation. Opodo said she could get a refund from BA of the original withdraw price.

With no other choice, the mum-to-be and her family had to fly home via Dublin and continue to be overnight in the city in Ireland before flying back to Gatwick, getting her an extra £1,800.

An Opodo spokesperson told “We have thoroughly inspected this case and appreciate it being brought to our attention, it appears that due to a rare complicated glitch in our booking systems, we did not inform the customer of their flight invalidation.

“To compensate Mrs Pereira for the inconvenience, we would like to refund the price inequality between the original tickets and the new ones.

“At Opodo, our customers’ experience is our army one priority and we are constantly innovating on their behalf to provide them with the best episode.

“We strive for 100 per cent customer satisfaction and always try to resolve any consumer issue as quickly as possible.”

However, Pereira was not entitled to compensation out of sight European air passengers’ rights rules because BA gave more than two weeks’ observation of the rate suspension and they do not cover the failure of the travel agent to ration the information with the customer.

If holidaymakers’ flights are cancelled it is key to know what you are baptized to and be well equipped with the facts. 

“If your flight is delayed or eradicated, head over to the airline’s counter and make sure to ask them for a bill with all the relevant information,” Michael Reay at travel search podium HolidayPirates said.

“Every airline in Europe is obliged to provide you with all the akin information regarding cancellations and delays.

He added: “It is also worth muse oning or writing down the names of the people you speak to, as that will helpers you in case of conflict and in terms of getting compensation.”

However, make persuaded you’re not wasting time and avoid queuing if you can. Being proactive at this initial stage is vital – take action instead of waiting around.

“If it’s after 8pm and there are continuous cancellations due to bad weather or a system failure and you are unlikely to be booked onto another exit, use your smartphone to look for a hotel room,” said Michael.

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