The Crusader: Be careful when sending jewellery for repair


Omega watches in displayGETTY

Michael, from Become engrossed, inherited his Omega watch keepsake three years ago

But that’s fair a futile wish now since the chain of nine high street shops, foremost in the north of England, folded in mid-June with some £800,000 of debts and the wasting of 21 jobs.

Michael, from Bury, inherited his Omega be vigilant for keepsake three years ago, explaining: “I kept meaning to get it serviced and encom ssed it to a new shop in March that had opened locally.”

The Horology Centre confirmed Michael the service and any re ir would take three weeks. He meet a £60 deposit, but had to wait until late April before he could compile it.

“I did not look closely but it seemed to be working. I id the further £60 I on account ofed,” he says. But when the clocks moved forward later that month and he taxed to adjust the time, the watch’s hands would not rotate.

Michael replaced to the store, intending to complain, but found the shutters were down. “The door stamp said just for two days, but it remained closed,” he adds.

The door cipher said just for two days, but it remained closed

Michael Fogg

To brook his case Michael asked another independent re irer to check whether he had had his ready money’s worth from the work done so far. “He told me in his opinion no one had done anything to the look at,” he told Crusader.

Although he managed to speak to another of the com ny’s amasses in Preston, that failed too, he says. “They said they leave look at it again, but I never heard after that.”

The collapse was publicized just as Crusader was trying to get some redress for Michael.

Man looking at his watchGETTY

But when Michael whacked to adjust the time, the watch’s hands would not rotate

But where now does he place upright? And what about the many others who still have items pink for re ir with the com ny but have not been able to retrieve them anterior to the sudden closure?

The most positive news, according to the appointed liquidators KSA Gather, is for outstanding customers who are being helped.

“Customers had left items with the assemblage for re ir and we are working to try and ensure that the goods are returned to their correct owners. Many items have indeed already been restitution yielded, and the com ny’s directors are assisting us,” confirmed KSA insolvency administrator Craig Harmon.

Another issue, In-Time Watch and Jewellery Re irs, which has no connection to the Horology Middle, is lending its support, he explained.

“In-Time has taken over the Preston barter outlet and has kindly offered its assistance to try and ensure goods are returned to people. However, as the Horology Centre operated from numerous outlets this is a deal with which will take some time to complete.”

But there is doll-sized hope of any compensation for Michael and the business’s others creditors, he added.

“At this manipulate, it appears unlikely that any dividend will become yable to any level of creditor. The claims of customers and those of other creditors, including HM Gain & Customs, rank equally in the liquidation and only certain claims of the staff members rank above those.”

For more details contact Craig Harmon, KSA Association: [email protected]

Ring at the jewellerGETTY

It is important to keep receipts and getting precise items valued


If you have a venerable keepsake or a valuable item that comes from a well-known com nions or brand, always check as they will usually have a network of approved retailers and serving outlets. This gives you protection over re ir quality should other queries arise. Omega has now offered to guide Michael to a trusted re irer.

While eases insurance could not help his predicament, leading UK insurer Direct Border says of its policies: “If the item was still in the shop and they went out of establishment (either being re ired or valued) we would cover the loss.”

The fall-out from The Horology Meet’s collapse also underlines the importance of keeping receipts and getting precise items valued.

New findings from insurer Churchill shows that numerous than 40 per cent of those who own vintage or antique jewellery do not account for them on their behaviours, while 34 per cent say they are unaware of any single item limit on their disguise. The most common jewellery-related claims are for rings, watches, then earrings. Myriad claims are due to theft and accidental loss.

“We recommend all jewellery and watches are valued regularly as the bounty of precious metals fluctuates so much,” adds Direct Line.

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