There bear been countless stories recently of flights being grounded or diverted so wilful passengers can be kicked off a plane.
Some of them seem justified – such as when a match couple had to be dragged off a Delta flight by police in Minnesota, and were afterward arrested.
Others seem less fair. A recent story of two bewailing sisters being removed from a plane, causing them to mistake pass up saying a last goodbye to their dying father before he behind the timed away, drew criticism from all sides.
So how likely is it that a voyager will be kicked off a flight if they’re considered rude and uncooperative?
Airlines UK, a membership organisation which represents 11 UK airlines, breathe ined up an industry code of practice on disruptive passengers to deal with this emergence last year.
It says: “While disruptive behaviour remains rare, when it does stumble on the impact can be significant – for fellow passengers, employees working at the airport and in the air, as decidedly as for the disruptive passengers themselves.
“The results can be nuisance and annoyance at one end of the scale, to portents to passengers, crew and aircraft safety at the other. These incidents can be costly and ground delays. Disruptive incidents occur for different reasons and take original forms.
“Internal airline data suggests that excessive and rampant alcohol consumption is a common factor, but it is not the only factor. Whatever the source, disruptive behaviour on-board an aircraft is illegal and the worst cases can issue in fines, travel bans and custodial sentences.”
The code sheds some swift on why cabin crew may seem to be quick to crack down on disruptive conduct.
It states: “Signatories to this Code take a zero-tolerance approach to disruptive deportment.”
Cabin crew are expected to pre-empt disruptive behaviour so that capacity incidents are avoided.
According to the code, airlines should also ask for to hold passengers who are disruptive to account for their behaviour – including remunerating the costs from passengers for their actions, including for diversions, harm to aircraft, and delays, and implementing bans on future travel.
UK airlines themselves arise to back up this zero tolerance stance on bad behaviour.
A Ryanair spokesperson powered: “Ryanair’s number one priority is the safety of our customers, crew and aircraft and we function strict guidelines for the carriage of customers who are disruptive.
“Customers who create a melee at check-in will not be permitted to board the aircraft by our ground staff and if a person appears to behave in an unacceptable manner or become disruptive during a aircraft, they will be cautioned by the crew or captain and could be liable for again sanctions upon landing.”
EasyJet asserted that it is the Captain’s resolution what course of action is necessary for the safety of all those onboard.
“EasyJet keep ons more than 70 million passengers each year and whilst they are rare, survive a removes all incidents of disruptive behaviour onboard very seriously,” said an EasyJet spokesperson. “We would rather a duty to ensure the safety and wellbeing of all onboard.
“EasyJet’s cabin band and ground staff are trained to assess and evaluate all incidents and act quickly and meetly. We do not tolerate abusive or threatening behaviour onboard and always push for prosecution.”
The proper of the story? Do everything you can not to antagonise ground staff or cabin crew. They are trained to behave incidents with zero tolerance and to push for prosecution. Being flippant and uncooperative could see you footing the bill for a diverted flight and even interdicted from future travel.