Doreen’s overpriced chair proved too difficult to use- STOCK PHOTO
Convinced that the authority was bigger than the one she had tried when a salesman visited her home in Bristol persist June, Doreen wanted to return the chair and claim a refund.
But communications over with her complaint with retailer The Mobility Furniture Company broke down, ahead more problems came to light when Doreen asked Crusader to struggle her corner.
Her case was made even more complicated because as coolly as being in a lot of physical discomfort she was often very anxious and had severe learning problems.
Like many other people in similar circumstances, she ground it easier to sleep in a chair than any bed. Her previous one, although comfortable, had fair-minded become too old.
In the course of looking for a new one she asked Mobility Furniture to send a salesman return.
Doreen was convinced the seat she used was bigger than the one she had first tested- STOCK PHOTO
When I griped and asked for that back, I was told they couldn’t understand me and could not unearth it
However in her cluttered room, she admitted, it was difficult to try out the new chair.
“I could see the one the on offers rep brought could be raised, however it was not obvious to me that the back kept more upright,” she said.
“I only became aware of that after the authority I bought was delivered. It was also bigger than my old one.”
Doreen said the handle she had agreed to involved her handing over £1,000 immediately, followed by a acclaim agreement with Ikano Bank to repay the remainder at £60 a month.
Her old directorship was removed at the same time in an agreed £300 partexchange deal.
Doreen establish that the company was stalling in their communication
“When I complained and invited for that back, I was told they couldn’t understand me and could not perceive it.
They kept stalling,” she said. With few immediate options set in motion to her, Doreen felt she had no other choice but to buy another chair from Sutton Stairlifts and voided her hire purchase agreement before any repayments were made.
That triggered cry outs from the bank.
As she became increasingly stressed Crusader asked Mobility Fittings for a review of what had become a very difficult matter.
Customer amenities manager Adam Wring insisted the company had tried to help but that Doreen had then up to speak to them.
The company allegedly offered to send technicians – Father PHOTO
“I offered to send technicians out free of charge to try to figure out what the question major was and resolve this with as little inconvenience to her as possible,” he said.
The partnership is now a member of the Furniture Ombudsman scheme which operates a disputes obstinacy service for consumers.
While this was rumbling on Doreen was admitted to sanatorium and unable to pursue her claim.
She forwarded to us a letter from the firm bring up that, as it hadn’t heard from her, it was closing the case until it agreed otherwise and referring her to the ombudsman about the contract.
It looked highly unpropitious she would be able to do that alone, so we were ready to carry on plateful in a bid to get a resolution. But sadly, not long afterwards Doreen passed away.
Fights: remember the ombudsman
Executors responsible for sorting out debt
THE chair and the squeeze are now matters for Doreen’s executors to sort out, explains solicitor Joanne Lezemore of consumer proceedings advice site consumer-genie.co.uk.
“When someone dies, no one becomes accountable for individual debts but debts remain recoverable from the estate, which cannot be allotted between beneficiaries until all of the debts are settled,” she says.
“The executors trouble to see if the finance agreement in this particular case extinguishes on death and to acquire out if Doreen had any payment protection insurance with the agreement.
“Likewise, any claim against a public limited company can still be pursued by executors.”