New approach whittling down Phoenix backlog, government says


A federal management pilot project aimed at helping public servants solve their Phoenix pay posers appears to be yielding results, and could finally help reduce the monumental backlog of cases.

Both the backlog and the number of employees experiencing pay numbers dropped across three departments where the new approach, described as a “pod sport imitate” that pairs advisers from the government’s pay centre with definite bureaus, is being tested.

They’re giving individual attention. They’re het up b preparing through each client’s account.– Robyn Benson, PSAC

The three participating bailiwicks are Innovation, Science and Economic Development, Veterans Affairs Canada and the Federal Pecuniary Development Agency for Southern Ontario.

Over three months, 25 guides worked exclusively with 10,000 employees in those departments. During that control the number of backlogged cases dropped by 15 per cent, and the number of staff members experiencing pay issues dropped by seven per cent, according to numbers yielded by Public Services and Procurement Canada, the federal department overseeing Phoenix.

Construction expertise

On March 21 Public Services Minister Carla Qualtrough communicated that based on the pilot project, her department would apply the exact same approach to the entire public service.

“It is a team of compensation advisers, administrative consort withs and others who are dedicated to a specific department or departments and agencies,” Qualthrough foretold the Senate finance committee.

She said the approach was helping forge relationships between the pay counsels and human resources staff, and building internal expertise about the kinds of conundrums that tend to crop up within particular departments.

“If it’s the Coast Safeguard you can imagine there are different transactions than if it is Elections Canada,” she rephrased.  

The government has devoted $16 million to finding a replacement for the problem-plagued Phoenix pay structure.

No easy fix

Qualtrough said under the new approach, advisers attempt to make plain an employee’s numerous pay problems all at once, rather than dealing with the issues one at a on occasion.

“It wasn’t treating people as a whole,” she said.  

Robyn Benson, president of the Public Checking Alliance of Canada, said the union has been advocating for such a exchange, and is glad to see it showing results.

“They will do the whole account, and so of process that will decrease the number of problems, because everything purposefulness be fixed,” she said. “They’re giving individual attention. They’re do aerobics through each client’s account.”

Benson said the government desire have to hire more pay advisers, because Phoenix won’t be either unflagging or replaced any time soon.

“It’s not an easy fix, in that a system can not just be reintroduced over tomorrow.”

The government put aside $16 million in this year’s budget to set out on the work of finding a new pay system.

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