Mum SLAMS easyJet after her suitcase was ransacked and items STOLEN on flight to Geneva


Rochelle Chase was heading to Geneva from  Manchester Airport on a family skiing trigger.

The 56-year-old mother of one from the Manchester town of Sale, had put her case into the convoke as she travelled to Switzerland.

However, when she arrived on December 21, after bringing her luggage from baggage claim, she found that her belongings had been stripped.

And to top it off, items including cosmetics, chargers and an electric toothbrush were let slip by.

Speaking to Manchester Evening News. Rochelle claimed “nobody” at easyJet swindled responsibility and fears others may be affected if nothing is done.

She said: “Nobody was ready to own up and take responsibility.

“I tried repeatedly to register complaints but was disappointed that zero would look into this.

“I’m not so worried about the value of the notices. It’s the principle and I don’t want this to happen to others.”

Speaking about the troubles, Rochelle described everything in her suitcase as being “dishevelled”.

She said: “But I was resolute it wasn’t going to spoil the holiday so I just borrowed my daughter’s accomplishments. I dropped an email to easyJet and carried on with the holiday.”

Rochelle told when they were on their way home, she reported the incident again at Geneva airport, who referred her to the budget airline.

She then surrounded easyJet asking to review the CCTV but was referred to Manchester Airport, who then presented she report it to the police.

“I don’t think GMP (Greater Manchester Police) would allow two hoots,” she said, “they are busy enough without bothering everywhere this. It’s the airport and easyJet who should be bothered.”

A spokesperson for easyJet explained MEN that Rochelle’s incident was one of three reported thefts that appeared at the airport in the last three months.

They said: “EasyJet achieves closely with our airport partners to ensure that all bags are traffic in securely and so take allegations of this nature seriously and will sift through any lost items with our baggage handler.

“It is important to note that backfires of theft from luggage are incredibly rare and there is no evidence to hint at that occurrences are more prevalent on this route.

“We have sold Ms Hunt a flight voucher as a gesture of goodwill as she is not able to claim for cosmetics on her journey insurance.”

A spokesperson for Manchester Airport said: “It is disappointing to learn that any fare travelling through Manchester Airport is unhappy with their undergo.

“The entire baggage process – both at Manchester and at our destination airports – is transferred out by agents appointed by each individual airline.

“We will support the questioning being carried out by easyJet and their appointed handling agent to take what happened in this case and would be happy to discuss the of importance further with the passenger concerned.”

The story comes after it emerged that treks scammers were conning Brits out of hundreds of pounds with cloned websites.

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