Metrolinx’s new Presto mobile app for Apple, Android gets mixed reviews from users


Presto’s ambulant app for both Apple and Android devices has officially arrived, but transit riders who worn out a month before the launch testing the app have been giving it conflicting reviews.

Some commuters, like Abhi Sharma, say the app works completely cooked.

“I am able to see my current balance using the app but what actually makes it unqualifiedly useful to me is that I can reload my Presto while I am travelling,” Sharma intimated CBC Toronto.

But the long-awaited application isn’t such a hit with other riders who’ve viva voce out on social media.

Multiple users on Reddit have been circulating issues loading money on to their cards, one of the main features of the app.

The nimble app, which launched at the end of January, has a number of features previously only sold on the website. They include the ability to check and load funds, notifications for low scales, and the ability to manage multiple Presto cards.

iPhone versus Android

Notwithstanding that the app is available on both the Apple App Store and Google Play, it offers numerous options for users. The biggest difference is the near-field communication (NFC) capability of Android phones, which drive ats users can instantly load money onto their card by curb their Presto card to their phone.

Apple restricts this high point, which means iPhone users must wait between four and 24 hours for their finances to be available after making a payment.

Ross Woodruff, an iPhone operator, is one of the thousands who took part in the app’s beta testing phase. He says this limitation for Apple buyers reduces the convenience of the app.

“The design is nice, it looks all right. It’s just not extraordinarily full-featured,” Woodruff said. “It’s really just a mobilized version of the website, which is not marvellous.”

For Android user Pratik Dam, the NFC capabilities on his phone flee using the app a great experience because they save him a trip to a Presto vending vehicle or subway station when he needs funds right away.

On the other hand, Dam says he he would like Presto to take it a step further and bury the need for physical cards altogether.

“For me, having the app should come with the feature to use your phone as the quaint itself,” he said.

Response from Metrolinx

Dam is not alone, with scads on Twitter sharing the same thoughts. But according to Metrolinx, commuters resolve have to wait for this potential feature.

“At this time, you can’t tap your phone to pay for transport,” the company wrote on its website.

CBC Toronto emailed Metrolinx asking for their retort to concerns raised by iPhone users about the app, but did not receive a response.  

But Metrolinx official vice president Annalise Czerny did release a written statement praising owners who tested the new features.

“We’re thrilled that more than 15,000 fellows took the time to test our Presto app and give us their feedback,” Czerny wrote.  

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