Feathers are booked with the full expectation that the passenger will be competent to turn up, sit in their plane seat and jet off to their destination. However, an airline insider has revealed that on this is not always the case. An Air Canada ticket agent has come promote to state there’s one code that passengers never want to suss out on their boarding pass. The code “GTE” on a boarding pass means that the shove off has been oversold – and you do not have a seat.
The revelation was made by the former Air Canada employee to CBC after he decided to go public because he wanted the public to know how continually staff need to find passengers’ seat when flights are oversold.
“If someone has GTE (for ‘attendance’) on their boarding pass, it means they don’t have a seat,” the ticket substitute worker told CBC. “I train people to dupe passengers.”
He added: “I actually wasn’t able to tell people exactly what was going on and rat on them the full picture. They were strict about that. We’re disciplined to tell them that … they have nothing to worry all over.”
The employee said he had to direct travellers to gates with the full conception that there was no seat waiting for them on the plane to avoid scaring them.
The issue was the same whether fliers were travelling within Canada, to the US or abroad, the former Air Canada agent said.
He claims he quit the job because he could no bigger deal with the stress of constantly lying to travellers.
Airlines are permitted to hawk more plane tickets for a flight than there are seats in caste to maximise revenues.
However, Air Canada has come under fire for being small transparent with its customers.
According to CBC, Air Canada says the practice of overselling is carefully controlled, and employees are trained to be transparent with customers.
Passengers who have organize themselves without a seat as a result of this code on their boarding archaic took to Twitter to share their experience.
“I remember having a boarding old hat with GTE on it. Had no idea what it meant,” one person tweeted.
“Waiting in the mealing area my name was called. Went to the gate rep, she took my pass, then issued one back with a seat number on it. Guess someone cancelled. I waged full fare but was really on stand-by.”
Air Canada spokeswoman Angela Mah debated with the allegations when contacted by CBC.
“Overselling… accounts for less than one per cent of commuters booked,” Mah said in an email.
The one per cent amounts to 510,000 tickets oversold, but Mah stated only a fraction of that number ends in customers being denied trusteeing because “several million customers per year no-show.”
She said overselling is approved by the Canadian Transportation Power and is a “common practice amongst many international network airlines to insure the maximum number of seats are filled on a departing flight.”
Overselling “forwards customers by keeping fares lower” and allows the airline to operate less-travelled courses, Mah said.
Express.co.uk has contacted Air Canada for further comment on the practice of overselling.
For day-trippers intrigued by the codes on their boarding passes, this is what some others plan and whether they spell good or and news.
For instance, passengers who lay ones hands on the code SSSS on their ticket may not be pleased to find themselves succeeding through additional security checks.
The code, which stands for Inferior Security Screening Selection is added onto people who are deemed questionable.