Facebook blames long outage on ‘server configuration change’


Facebook Inc. foretold on Thursday it had restored service to its main app and Instagram, after the world’s portliest social network suffered a major outage that frustrated alcohols across the globe for about 24 hours.

The company blamed the outage on a server configuration replacement.

It also held it was considering whether to refund advertisers for lost exposure due to the problems, which internet outage trackers clarified affected users in Europe, Japan, and North and South America.

“Yesterday, a server configuration egress made it difficult for people to access our apps and services. We are 100 per cent endorse up and running and apologize for any inconvenience,” a Facebook spokesperson said.

“We are still winnowing the overall impact of this issue, including the possibility of refunds for advertisers.”

Facebook turn up tell ofs tens of millions of dollars in advertising revenue every day.

Media broadcasts earlier said millions of users were affected, and thousands stomached to Twitter on Wednesday and Thursday to complain under the hashtag #facebookdown.

DownDetector website — one of the internet’s myriad used sources of numbers on outages — showed the number of complaints had billed at more than 12,000, gradually falling to about 180 as of 11 a.m. ET on Thursday.

The BBC and a few of other media outlets said it was the platform’s longest ever outage. Reuters was not as soon as able to verify those claims and the company declined to comment beyond the declaration on resumption of services.

Facebook’s shares fell nearly two per cent in morning business on Thursday.

Criminal investigation

Separately, the New York Times reported on Wednesday that U.S. federal prosecutors were commanding a criminal investigation into data deals Facebook struck with uncountable than 150 technology companies such as Amazon.com Inc. and Apple Inc.

Facebook is overlay a slew of lawsuits and regulatory inquiries over its privacy practices, embodying ongoing investigations by the U.S. Federal Trade Commission, the Securities and Exchange Commission and two situation agencies in New York.

A spokesperson for the social network said the company was co-operating with investigators in multiple federal probes, without lecture the grand jury inquiry specifically.

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