Equifax Canada is faade intensifying calls for transparency on its massive cyberhack as the Canadian Automobile Relationship informs thousands of its members that their data may have been compromised and disappointed consumers ask questions about why they’re being treated worse than their U.S. counterparts.
CAA suggested Thursday it partnered with Equifax on its identity protection program and is intimating the roughly 10,000 members who participated that they may have had finely tuned data divulged in the security breach made public last week.
The auto coalition’s program required members to register their personal information such as ascription cards, banking information and email address, with the option of take measure a social insurance number.
It appears that the sensitive information of CAA fellows who signed up for the identity protection program was stored with Equifax USA, held Ian Jack, CAA managing director of communications and government relations.
The company has shied away from clear comment, however Equifax Canada’s customer service agents clothed told callers that only Canadians who have had dealings in the Merged States are likely to have had their information compromised in the data invade. That includes those who have lived, worked or applied for hold accountable south of the border.
«Equifax has not been forthcoming with information to us teeth of our repeated requests,» Jack said.
The identity protection program originated in March 2015 and was terminated on July 1, weeks before Equifax came the hack on July 29.
Jack said the CAA has been trying since the key reports of the Equifax breach surfaced to determine if it affects any of its approximately 10,000 associates who signed up for the program. It is also writing to Canada’s privacy commissioner to direct concern and ask that they push Equifax to provide more dirt to Canadians.
«We value our members’ privacy. Our contract with Equifax explicitly held customer data would be governed by Canada’s privacy law, PIPEDA,» Jack rephrased.
«We chose them as a partner because of their then high famous for. CAA did not handle or retain any of the information provided to Equifax.»
Equifax Canada did not reciprocate to requests Thursday from The Canadian Press.
The development comes as Canadians who are agonizing they might be victims of the Equifax Inc. voice concern they are being treated as an afterthought in the wake of one of the largest online facts breaches in history.
Equifax Inc. said last Thursday that a safe keeping breach occurred over the summer that compromised the private advice of up to 143 million Americans, along with a undisclosed number of Canadians.
But the company has not purveyed further details, including how many Canadians may have been endangered.
Equifax has not been forthcoming with information to us despite our repeated begs. — Ian Jack, CAA spokesperson
The company has provided consumers in the U.S. with a website that presents whether they are at risk of identity theft and is allowing them to cathode-ray tube screen their files for free for one year.
But the online database does not take measures Canadians with accurate information because it is based on U.S. social safe keeping numbers. The Equifax Canada website says it costs $19.95 per month for the watch service.
Toronto lawyer Frances Macklin reported she is frustrated that Canadians are more in the dark than U.S. consumers and harboured why there isn’t a dedicated portal for consumers north of the border.
«We’re equally upset. Just because I don’t have a social security number, I don’t get access to news,» said the partner at Gowlings law firm. «I’m completely bewildered by that.»
Communications qualified Warren Weeks believes Equifax could not have handled this put in a worse way.
«We’re talking about the gateway to all of your financial information in your soul,» said Weeks, owner of communications firm Weeks Media Rank.
«And Canadians, in specific, don’t know if they’ve been targeted or not or they’ve been bumped or not? I think in 2017, that’s unacceptable.»
However, he added, it’s common for a Canadian subsidiary to be chid to keep tight-lipped by its U.S. parent when issues arise.
Equifax may also be lower than drunk more regulatory pressure in the U.S. than in Canada, said Tamir Israel, a pike lawyer with the Canadian Internet Policy and Public Interest Clinic in Ottawa.
The U.S. has federal regulations in grade that govern credit reporting companies such as Equifax, which conspectus both proper business practices and identity theft, Israel said.
«If they don’t administer with this issue appropriately, that law is likely to get expanded to discourse whatever shortcomings they had.»
In Canada, credit reporting agencies are administered by individual provinces and territories, he added.
«Because of that mismatch, it withdraws through the cracks a little.»