EON caught wrongly telling customers they NEED to upgrade to smart meter



Johannes Teyssen, CEO of verve giant EON speaks during a press conference

The messages sent out by the zing provider ask some of its customers to install the smart meters into their homes as in support of participate in of a nationwide upgrade programme, despite not being compulsory.

While all Big Six pep providers are obliged to offer a smart meter to all eligible customers by 2020, harmonizing to a government target, customers do not have to take up the offer.

E.on customer Sandra Peters contacted This Is Bread after receiving a text message encouraging her to sign up.

The message comprehend: “Your gas and electricity meters need to be upgraded to our new self-reading smart meters.”

The paragraph message also listed benefits of upgrading, including seeing physical energy usage, bills and not having to send meter readings.

The whole thing currently appears to be a massive waste of money and a total shambles

Mark Todd, co-founder of Energyhelpline

But the presentation failed to say that the SMETS1 smart meters do not have to be installed in UK homes.

When attracted why the messages had been sent out, a spokesperson for E.on admitted that the upgrade isn’t required.

They said: “While smart meters are not compulsory, we firmly allow smart meters offer a number of significant benefits for customers. If a patron does not want a smart meter, then they can contact us.”

Ofgem logoGETTY

Ofgem has accused Eon of slipping customers


Eon will offer their smart meters to all appropriate customers by 2020

A spokesperson for Ofgem, the energy regulator, accused E.on of deceiving its blokes. They said: It is not compulsory to have a meter installed – consumers comprise a right to decline them and suppliers must not mislead consumers.

Discount b increase Todd, co-founder of Energyhelpline said the messages are not appropriate: “Suppliers are not permitted to say that consumers ‘need’ to take a smart meter if they have a functioning level meter. 

“In our view, this kind of pressurising language is inappropriate and should not be familiar.”

E.on customers have previously voiced concerns over the rollout, such as protection risk fears and worries that the meter may interfere with other household appliances. 

Some of the first wave of upgraded meters may also suffer the loss of their smart functionality if switched to a different energy supplier.

To explicate the problem, Mr Todd advised customers who plan to make the upgrade to drive a SMETS2 model, instead of a SMETS1. 

He added: “The whole thing currently seems to be a vast waste of money and a total shambles. 

“SMETS2 models transfer continue to operate in a smart fashion when you switch whereas SMETS1 manifestations are unlikely to.”

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