All chap service roles will be handled in the UK or Ireland by the end of 2020 after a like move by its mobile EE business led to vastly improved levels of customer indemnity.
It is unclear how many jobs might be added to its 13,000 domestic guy service workforce.
The BT brand will reappear this year in diverse than 620 EE stores, providing BT products and advice for customers who had played a preference for face-to-face service.
The moves, which come less than a week after BT notified 13,000 job losses over the next three years to help conserve £1.5billion, were announced alongside the launch of packages relating mobile, broadband and pay-TV.
BT said ground-breaking converged products and employs would bring together the best of mobile, broadband and content and involve new streaming partnerships and services.
Marc Allera, chief executive of BT’s consumer role, said: “BT runs the UK’s most advanced mobile and broadband networks but our guys demand better connections and the best service no matter where they are.
“We’re inducting across BT, EE and Plusnet so that we can provide our customers with the widest well-chosen of products and services, on the best networks, and with the best service in the UK.
“We’re opening our journey to create one converged, smart network built on our world-leading rigid and mobile networks – 4G, 5G, wi-fi and ultrafast broadband – to seamlessly connect our buyers wherever they are to the things that matter most to them.”
BT when one pleases aim to drive growth in its pay-TV business with a deal to distribute Amazon’s pour service as part of subscriptions.
A new business unit will be launched “over to partnering with the most innovative companies in the world”, to introduce new capacity, the latest smartphones and smart home technology.