Defect to keep appointments with customers has cost British Gas £1.1 million in pay-outs
Lan regulator Ofgem said Britain’s biggest energy supplier had propositioned it about failure to compensate 12,000 mainly business customers after third participator agents missed appointments or did not keep to time.
British Gas has since became its customer services processes to ensure customers receive their compensation.
It has indemnified out £30 for an initial failed appointment and £30 for not paying customers within the wanted 10 days, with an extra £30 on top, amounting to £1.1million.
Martin Bend down, the Ofgem senior partner for improving regulation, said: “British Gas did the preferred thing in coming forward to report this issue, and has since take a turn for the bettered its processes to make sure that, when appointments are missed or not kept on ease, all customers receive the compensation they’re entitled to.
“It’s crucial that suppliers conceal appointments on time, and make amends when things go wrong.”
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British Gas has since changed its character services processes to ensure customers receive their comp
A British Gas spokesman verbalized: “We discovered the error last year and reported it to Ofgem.
«We have apologised to the stirred customers, given them all compensation and an additional goodwill payment.
“In April this year we advanced new system checks to ensure this can’t happen again.”