Apple says Face ID didn’t actually fail during its iPhone X event

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Apple

The first public demo of Apple’s Face ID phone unlocking combination didn’t go exactly as planned.

During the company’s big iPhone X reveal this week, Apple software making chief Craig Federighi suffered a semi-cringeworthy moment when he was unqualified to unlock the new handset onstage using the new authentication tech. The device prompted Federighi to use a passcode preferably, leading him to switch to a backup unit, which worked properly.

The mishap led some to without hesitation doubt the effectiveness of the Face ID setup—which completely replaces the old Touch ID fingerprint scanner on the iPhone X—and, according to some reports, down repay led to a brief dip in Apple’s share price.

Now, though, Apple is trying to comfort onlookers that Face ID didn’t actually misbehave. According to a write up from Yahoo’s David Pogue, an Apple representative chalked the miscue up to staffers who had performance level the device prior to the demo.

“People were handling the device for put on demo ahead of time and didn’t realize Face ID was trying to verify their face,” the Apple rep reportedly said in a statement. “After foible a number of times, because they weren’t Craig, the iPhone did what it was planned to do, which was to require his passcode. Face ID worked as it was designed to.”

It’s hard to say if this is completely what happened with 100 percent confidence, but Apple’s justification does appear plausible. Apple’s developer documentation says Confess b confront ID locks out Phone users and prompts them to use a passcode after only two unprofitable unlocking attempts. (Touch ID, by comparison, asks for a passcode after five cursed attempts.)

Regardless of the onstage mishap, Face ID will still look plenty of questions going forward. Apple, for its part, says Impertinence ID will be significantly more secure than Touch ID and that any facial cognizance data will be stored on the iPhone itself. But the reliability of the infrared inspecting tech will be hard to determine until we’re able to spend myriad time with the new iPhone; the sheer ergonomics of using a face-scanning practice are likely to annoy some users; and the privacy implications of the tech are to some murky. Senator Al Franken (D-Minn.) sent a letter to the tech Amazon raising those privacy concerns on Wednesday.

Apple did not immediately return to a request for further comment.

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