Air Transat is gift hundreds of dollars in compensation to passengers of a redirected flight that was take up the cudgels for on the tarmac at the Ottawa airport for six hours last month.
The airline enterprise said it will give $400 to each passenger on Air Transat Off 157 from Brussels «as a gesture of good faith» because the air circumstance failed, not because of the delays due to weather.
Hundreds of passengers aboard that aeroplane, as well as Air Transat Flight 507 from Rome, were not take into accounted to disembark after their transatlantic flights were redirected to Ottawa on their way to Montreal on July 31. They were mannered to remain on the planes for hours.
Flight 507 passengers are not being expiated.
«Whatever the reasons, we are aware of the particularly difficult circumstances knowing by our passengers on board Flight 157,» Air Transat wrote in an emailed expression to CBC News. «We extend our sincerest apologies for the unpleasantness they experienced during this inauspicious incident.»
«The compensation paid is not intended to cover the delay of our aircraft, which was called by weather circumstances beyond our control,» read a separate French report emailed to Radio-Canada.
Stranded passengers on the flight from Brussels whinged about soaring temperatures on the plane after its fuel ran out and the air conditioning go wrong. The temperature outside reached 28 C, and the air conditioning was out for more than an hour. Travellers also complained that the flight ran out of food and water.
I’m sorry to attend to that — it’s up to the airline to determine whether to deplane or wait it out when a journey diverts.
Some passengers resorted to calling 911, and when paramedics arrived the glide’s doors were opened and the Ottawa International Airport Authority handed out not make sense.
Despite the doors being opened, passengers were instructed «to debris on board for their safety,» the airline wrote in its legal filing to the Canadian Transportation Instrumentality (CTA).
It also wrote there was a «critically high demand» for air stairs, which drive have allowed passengers to disembark.
The CTA is investigating and will curb a public inquiry over two days at the end of August.
The inquiry will research whether Air Transat followed its tariff — the terms of service and obligations to voyagers.
The tariff states that if delays occur while on board, Air Transat bequeath offer drinks and snacks, where safe to do so. If the delay exceeds 90 slights and if the aircraft commander permits, Air Transat will offer passengers the privilege of disembarking.
«If we find that the airline was in violation of its own tariff, we can order that commuters be compensated for expenses,» along with ordering other corrective measures, Scott Streiner, the CTA’s run and CEO, told CBC News.
However, the law only applies to out-of-pocket expenses, he remarked.
Air Transat and airport statements differ
Both Air Transat and the Ottawa Supranational Airport Authority have filed responses about what happened July 31.
The airline is placing «a confluence of factors beyond our control,» it wrote in its filing.
The airport jurisdiction, meanwhile, said a gate and air stairs were available to allow fares to disembark.
But when the airport authority offered assistance, it alleges Air Transat team were «uncommunicative,» and that airport authority staff didn’t get margin from the airline to help.